About Cargo Claims
Although every attempt is made to prevent cargo loss and damage, there may be an
instance when you find it necessary to file a Cargo Claim. Our policy is to handle
your claim promptly and fairly. The following reminders can assist us in meeting
this objective and help us to avoid processing delays.
Instructions for Filing a Freight Claim:
- Claims must be filed in writing.
- The claim must be supported by the original freight bill, the original Bill of Lading,
and the original invoice for goods shipped.
- Filing of a claim should take place as soon as possible after occurrence and must
be filed within nine months of the delivery date to meet the Bill of Lading contract
- Download and complete a claim form. Send your completed claim with supporting documents:
Cargo Claims Department
P.O. Box 271
Wilmington, OH 45177-0271
Questions regarding filing a freight claim should be directed to the Cargo Claims Department at 1-800-543-5589.
For more help on cargo claims with R+L, contact us